Pragmatic AutoPrint Systems is known for its timely and committed Support services which start once the solution is integrated and project handed over. Our support services include:
- Post sales support teams
- Trained & certified team of hardware professionals
- Regional support facilities
- Adequate spares inventories
- Industry standard practices
- Centralized repair facility for root cause analysis
Hardware Support Services
- Warranty Support
- Preventive Maintenance & AMC
- Helpdesk support through telephone, email, fax & chat
- SLA for round the clock support
- Resident Engineer & On-site Support
Software Support Services
- Software Warranty
- Source Code maintenance
- Minor modifications & enhancements
- Change Request Managements
- Standard Software Support
- Telephone Assistance
- Critical On-Site Software Support
- Remote Access/VPN
Solution Services
- Business Process Study
- Site Survey, Solution Design & Custom Software Development
- System Integration
- Installation & User Training